Anyone visiting the Las Vegas area can take a tour of Zappos. The company will even send a shuttle to pick you up from the airport and take you to the headquarters. The same perk is offered to all job candidates. In this clip from The Economist’s Ideas Economy event series, Tony Hsieh, chief executive of Zappos, reports that “It doesn’t matter how well the day of interviews went for a candidate. If the shuttle driver wasn’t treated well, we won’t hire that person”.